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This website www.celloptimum.se is operated by Celloptimum AB (Hedenströms väg 11, 132 49 Saltsjö-boo, phone: 0046 709 20 10 84) Sweden), VAT SE556808394201. These terms and conditions apply to all use of the site and the web shop. Celloptimum reserves the right to change the terms. The current version of the terms and conditions are those available on the site.
These general conditions apply when you as a consumer place an order for our supplements, via www.celloptimum.se. An agreement is entered into between you and Celloptimum, organization number 556808-3942. Detailed contact information and other information about Celloptimum can be found on the site. The terms are only applicable to you who are a consumer and who place orders via the site.
In order to order on the site, you must be 18 years of age. According to Swedish law, Celloptimum does not accept credit purchases for persons under the age of 18. Celloptimum reserves the right to deny or change your order in individual cases (for example, if You have provided incorrect personal information and / or have payment remarks).
Celloptimum reserves itself for final sales as well as any image and writing errors on the site, such as errors in product description or technical specification, incorrect prices and price adjustments (such as changed prices from suppliers or currency changes) or incorrect information regarding whether a product is in stock. Celloptimum has the right to correct any errors and to change or update the information at any time. If the incorrect price has been stated for an item that you have ordered, Celloptimum will of course notify you and await your approval of the corrected price before Celloptimum proceeds with the order. Celloptimum is not responsible for information on the site that comes from a third party.
The site, as well as all content on it, is owned by Celloptimum. The information is protected by, among other things, intellectual property and market law. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without the written approval of Celloptimum.
A purchase agreement is only entered into when Celloptimum has confirmed your order and You have received order confirmation from Celloptimum by e-mail. Celloptimum encourages you to save this order confirmation for any contacts with Celloptimum's customer service. You can withdraw your order until it has been confirmed by Celloptimum. If the order is canceled, Celloptimum will refund any payments made by You or your payment or credit card company regarding the order.
When ordering through the site, the prices stated on the site apply. The prices do not include any payment fees, which in such cases are stated separately. You can pay in the way indicated on the site. Celloptimum has the right to charge already in connection with the order, unless invoice payment or other similar payment method has been chosen by you and approved by Celloptimum. In case of invoice payment or partial payment, Celloptimum or its partners may make a credit report. You will be informed in this case. Celloptimum reserves the right not to always offer all payment methods, or change the payment method if what you have chosen for any reason does not work at the time of purchase. Please note that any payment option restrictions are listed on the site.
Celloptimum may from time to time offer promotions on the site which may have more favorable terms than those stated in these terms, e.g. regarding payment or extended right of withdrawal. These preferential terms apply as long as the promotion is active and for the specific products specified by Celloptimum in connection with the promotion. Celloptimum reserves the right to revoke such promotions at any time. Upon termination or revocation of a promotion, these terms and conditions apply without modification. Offers on specific goods on the site are valid for a limited time and as long as the inventory is sufficient.
Items in stock are normally delivered within 1-3 business days. If packages are to be redeemed, you must do so within the time specified in the notice. Packages should normally be collected in person with valid identification and order number. You always get a notification that shows where and when packages are to be downloaded. Notification can be made via e-mail, regular mail and if You have provided a mobile number, also via telephone call or SMS.
If you do not pick up your package, Celloptimum has the right to charge you a fee for original shipping and handling, fee for unpacked package, return shipping, and return handling.
It is Your responsibility that the correct address is stated at the time of the order, and if the wrong address is stated which entails additional costs in the form of a fee for unpacked parcels, return freight, and return handling, Celloptimum has the right to charge you a fee for the total cost.
When purchasing goods on the site, 14 days right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying Celloptimum within 14 days of receipt of the ordered item (the cancellation deadline).
The right of withdrawal does not apply to goods with a broken seal / opened package.
If a product has been sealed, you may not break the seal if you wish to claim your right of withdrawal. Thus, the right to resend the package ends when You break the seal.
If you want to undo the purchase, you must send a clear message to Celloptimum before the cancellation deadline expires. You must enter your name, address and other relevant information, order number, invoice number and name of the item in the message. Contact information: email@example.com
When You claim the right of withdrawal, you pay the return cost of the shipping and are responsible for the condition of the goods after you have received the goods and during the return shipping. The item should be returned in 14 days from the date the notice of the message of the right of withdrawal was submitted to Celloptimum. The item should be shipped well packaged, in fine condition and in the original carton.
If you cancel your purchase and the item has already been collected, Celloptimum has the right to charge you a fee for original shipping and handling, as well as return handling.
Celloptimum will repay the amount as soon as possible, but no later than 14 days from the date Celloptimum received your notice of the right of withdrawal. However, Celloptimum may wait for the refund until Celloptimum receives the item or You have shown that the item has been returned. The repayment will be made to you via the payment option you have chosen, provided that nothing else has been agreed or that there is an obstacle to such repayment.
The right of complaint covers goods that are incorrect in accordance with current consumer protection legislation. Customers who wish to make a complaint of the ordered product/products should contact Celloptimum as soon as possible after the incorrection of the product/products has been discovered via the contact details stated on the site. Complaints made within two months of the discovery of the error are always considered to have been submitted on time.
Celloptimum is responsible for return shipping for approved complaints.
Once the product/products has/have been returned and the complaint is approved, Celloptimum will compensate you in accordance with applicable consumer protection legislation. Celloptimum strives for this to happen within 30 days after Celloptimum received the complaint, but it may take longer depending on the nature of the product/products. Celloptimum reserves the right to refuse a complaint if it turns out that the product/products is not incorrect in accordance with current consumer protection legislation.
Celloptimum is not responsible for delays caused by circumstances that Celloptimum could not control such as, for example, general labor conflict, war, fire, lightning strike, terrorist attack, changed government regulation, technical problems, faults in electricity / telecommunications / data connections and other communications and errors or delays in subcontractor services due to circumstances stated herein. These circumstances shall constitute grounds for exemption which result in exemption from damages and other penalties. If any such situation arises, Celloptimum informs you both at the beginning and at the end of the time of the current situation. If the circumstance has lasted more than two months, both You and Celloptimum have the right to cancel the purchase with immediate effect.
Celloptimum reserves the right to make changes to these terms at any time. All changes to these Terms will be posted on the Site. Changes apply from the acceptance of the terms (in connection with a new purchase or when visiting the site), or 30 days after Celloptimum has informed you of the changes. However, Celloptimum recommends that you keep up to date on the site regularly to be aware of any changes to the terms.
If a competent court, authority or arbitration panel finds that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions shall be in force and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.
Disputes should primarily be resolved in consensus after discussion with Celloptimum's customer service. You can submit complaints directly online via the European Commission's dispute settlement platform, which can be found at the following link http://ec.europa.eu/consumers/odr. If you submit a complaint via this platform, your case will automatically be forwarded to the appropriate nationally responsible dispute resolution body. This dispute settlement body then contacts us and tries to resolve the dispute without interfering with the court. In the event of a dispute. Disputes concerning the interpretation or application of these terms shall be interpreted in accordance with Swedish law and shall be settled in accordance with the above text, or ultimately by the general court.
These conditions have been set by Celloptimum AB on 2020-06-15